Our Terms and Conditions of Business
By using our services you agree to Maldon Window Cleaning terms and conditions of business.
1. First Clean Initial visit
For your first clean only, there is a one off charge to cover the additional time taken on the initial clean, this varies with each house size and frequency of ongoing cleans. This will help keep your windows in a much better condition.
1.5. What can you expect in our service
Our hot pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint or and stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows) pure water will not be effective at removing these, please notify us when we you contact us to arrange your first clean.
2. How often will we visit?
We offer the choice of every 4 & 8 weekly visits. (If other please let me know to see what I can offer) We ask for some flexibility on time scales due to heavy rain and other factors of a week either side of the time due.
3. Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is very heavy, we will not clean your windows.
Your clean will carry over to the next working day and Your always be informed. (Please note unforeseen weather like for example sand storms is not covered).
4. If you cancel on the day or Turning us away
We will message you the day before we arrive so to give you time to unlock gates or allow appropriate access.
We will try to be as reliable as we can for you, but we also appreciate you the customer being reliable. We will make time and space in our schedule for you.
On the day of the clean it is too late for us to replace your clean with another. You will always receive a message or contact from us the day or evening before we arrive.
We reserve the right if turning us away at the door, email, text or phone or cancelling on the day, we have the rights to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
5. Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time.
This can be done by emailing: sales@maldonwindowcleaning.co.uk
However, we do not offer one off window cleans unless agreed. By using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.
6. Complaints
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean to discuss. We will then arrange a convenient day to re clean your window or windows without charge. Please note that complaints made after 24 hours may not be re cleaned.
Please note we operate a no refund policy; we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date
7. Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
8. Payments
Customers joining our 4 & 8 weekly rounds are required to pay via our direct debit system Gocardless which can be set up on our payments page. (If other means this needs to be confirmed and agreed prior to any cleaning takes place).
Payments with Gocardless are automatically collected 5 days after each clean. Please more information on the website under payment. Customers booking one of services such as gutter clearing / facia or conservatory cleaning who are not joining our regular rounds are required to pay by cash on day or bank transfer on the day of the clean is completed on.